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​RETURNS AND EXCHANGE

RETURNS POLICY

We do not offer refunds for change of mind, wrong decision or incorrect size. We understand you cannot try garments on before purchasing online, so we are happy to provide you with an exchange or credit note (valid for 3 months) on full priced items, should they meet the below requirements.

  • All returns for exchange or credit need to be returned to us within 10 days of delivery. 
  • All items need to be returned unworn and in undamaged condition with all designer tags still attached. 
  • Returned items that are damaged, soiled, or returned without their original tags will not be accepted, and will be returned to the customer.

Please send an email to info@laila.com.au to obtain a RETURN AUTHORISATION and to tell us if you would like to exchange the item or prefer a refund.

Once you received a return authorisation please send the item to to return address:

LAILA
​Shop 2, 49 Hastings Street
​Noosa Heads QLD 4567

Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels.

Once we receive the return, we will assess the item to confirm that it has been returned unworn and in undamaged condition with all designer tags still attached, and if it has, will proceed with the refund or exchange.

All successfully returned items will be credited to the account used to originally purchase the items. The original shipping charges, if applicable, will not be refunded.

All swimwear should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimwear) or if the items are soiled, and may be sent back to the customer.

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.

Sale items are sold as final sale and will not be accepted for return or exchange.

Please note; if you damage a garment (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept garments back for exchange/credit notes.

FAULTY RETURNS POLICY

We aim to provide our customers with products of the highest standard and quality and a thorough check of your garment is undertaken before it is sent out. If you receive an item that you believe has a manufacturing fault, please contact us at info@laila.com.au on receipt and we will try and resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.

* Please note, items that have manufacturing faults may be returned for refund.

Items purchased through AfterPay or ZipPay are not able to be exchanged in store. All items must go through our Online e-Boutique online.